Terms and Conditions

Conditions of use for our Spa Facilities and Treatments including Payments, Cancellations and Refunds

Take a minute to read our Terms and Conditions which include conditions of use for Spa Facilities and Treatments, and terms for Payments, Cancellations and Refunds.

General Terms and Conditions
  • Clients must be aged 16 or over.
  • If you have any medical conditions, please consult your doctor prior to using Aqua Springs or having a therapy treatment. If necessary bring a Doctor’s note with you.
  • Use of Aqua Springs Spa facilities is not advised if you are pregnant. However if you wish to enjoy a treatment or therapy whilst pregnant, please advise the reception staff at the time of booking. Some treatments are not recommended in the first 3 months of pregnancy.
  • Please advise the reception staff at the time of booking if you require an accessible treatment room.
  • Clients having treatments at Aqua Springs for the first time should allow 15 minutes prior to treatment, in order to complete a consultation card.
  • Treatment time includes client preparation. Clients arriving late for their appointments will not receive an extension of treatment time. This means that treatment time may be limited or not possible at all in the time left available.
  • Clients having waxing treatments are advised not to use the spa facilities prior to or after treatment.


Not to be used with conjunction with any other discount or offer. No cash value. Voucher for Leisure Pool at Leisure World Colchester. Offer Expiry date 31 October 2019. For use in public sessions only, subject to availability. Voucher will be retained by Leisure World upon redemption. Original vouchers only (no copies will be accepted). Subject to all other centre terms and conditions. 

Payments, Cancellations and Refunds
  • Payments for packages must be paid in full at the time of booking (refunds will not be given).
  • Online beauty treatment bookings are subject to a 10% non-refundable deposit, paid at the time of booking
  • Clients wishing to cancel or reschedule their appointments must where possible give a minimum of 48 hours notice.
  • Clients giving less than 48 hours notice will not receive any refund and will incur a 50% charge of the total treatment/treatments. No further subsequent bookings will be taken unless this fee is settled in full at the time of booking.
  • Vouchers are valid for 12 months from date of purchase.
  • Refunds are not available on vouchers.
  • Prices may be subject to change at any time.
Student Discout
  • Student Discount is for Aqua Springs entry only and does not include treatments
  • Student ID must be shown
  • Users must be 16 years or older to use the Spa
  • This offer is available from 8 July – 30 August, Monday – Friday only.
  • Cannot be used in conjunction with any other offer
  • Prices may be subject to change at any time.