Terms and Conditions

Join Us

Sit back and unwind in a range of facilities especially designed to help you relax.

Not only do we have Spa Pools, Saunas, an Aromatherapy Room and a Salt Inhalation Room, we also have a large Steam Room that relaxes tense muscles and has many therapeutic benefits and a Monsoon Shower that improves blood circulation to the skin.

Aqua Springs is a fantastic way to spend a day either on your own, after a workout or with a group of friends enjoying the tranquil setting.

General Terms and Conditions

  • Clients must be aged 16 or over.
  • If you have any medical conditions, please consult your doctor prior to using Aqua Springs or having a therapy treatment. If necessary bring a Doctor’s note with you.
  • Use of Aqua Springs Spa facilities is not advised if you are pregnant. However if you wish to enjoy a treatment or therapy whilst pregnant, please advise the reception staff at the time of booking. Some treatments are not recommended in the first 3 months of pregnancy.
  • Please advise the reception staff at the time of booking if you require use of our downstairs Accessible Treatment Room.
  • Clients having treatments at Aqua Springs for the first time should allow 15 minutes prior to treatment, in order to complete a consultation card or form.
  • Treatment times include client preparation. Clients arriving late for their appointments will not receive an extension of treatment time. This means that treatment time may be limited or not possible at all in the time left available.
  • Clients having waxing treatments are advised not to use the spa facilities prior to or after treatment.


Not to be used with conjunction with any other discount or offer. No cash value. Voucher for Leisure Pool at Leisure World Colchester. For use in public sessions only, subject to availability. Voucher will be retained by Leisure World upon redemption. Original vouchers only (no copies will be accepted). Subject to all other centre terms and conditions. 

Payments, Cancellations and Refunds

  • Payments for packages must be paid in full at the time of booking (refunds cannot be given).
  • Online beauty treatment bookings are subject to a 50% non-refundable deposit, paid at the time of booking
  • Clients wishing to cancel or reschedule their appointments must where possible give a minimum of 48 hours notice.
  • Clients giving less than 48 hours notice will not receive any refund and will incur a 50% charge of the total treatment/treatments. No further subsequent bookings will be taken unless this fee is settled in full at the time of booking.
  • Vouchers are valid for 12 months from date of purchase.
  • Refunds are not available on vouchers.
  • Prices may be subject to change at any time.

Gift Vouchers

Treat your friends and family to Aqua Springs vouchers and let them choose their favourite relaxing pamper experience from our menu. Aqua Springs vouchers can be redeemed on any of our range of Spa Days, Beauty Therapy treatments or products. Aqua Springs vouchers can be purchased online or in person from our Reception.


My Leisure Card holders can enjoy various discounts with our partners in Colchester.