Aqua Springs Frequently Asked Questions

Aqua Springs Spa is now open as normal, we are no longer taking bookings for our Spa.

We look forward to welcoming you!

Beauty Treatments Online Bookings 

 

Do I need to book to use the Spa facilities?
There’s no need to book for use of the spa, simply turn up and pay on arrival.
How does parking work for Aqua Springs?
Parking at Aqua Springs is free for any service user. Simply park in the Leisure World carpark and register your number plate into our validation system upon arrival.
Can I hire a towel or robe?
Yes, this can be arranged on arrival, there is a £5.00 charge and a £15 deposit per item.

.    

Do you have shampoo & body wash at the facilities?
Small body wash, shampoo and conditioner bottles are available for purchase at the Aqua Springs reception, priced at £1.50 for one or £2.50 for two.

 

When is the Coffee Shop be open?

The coffee shop is open 9am-9pm Monday to Saturday, and 10am-5pm on Sundays & Bank holidays.

What refreshments are available within the coffee shop?
We have a variety of drinks and snacks available, as well as jacket potatoes, paninis, wraps & sandwiches. Our stock can be limited on busier days, so we recommend pre-ordering on arrival.
Am I able to bring a drink with me?
You can bring a drink with you in a plastic bottle or purchase one from the Coffee Shop.  The water fountain will be available to refill bottles only.  Staff can also refill your bottles. 
How can I purchase vouchers?
Vouchers can be purchased through Beauty online bookings or during your visit to the spa. 
What can vouchers be used for?
Vouchers purchased in Salon can only be used in salon, whereas vouchers purchased online can be used in salon, over the phone or online.
Our vouchers can be used for anything within Aqua Springs, such as treatments, products or spa entry.
Are Spa packages available?
Yes, Spa packages are available. Discover our Spa Packages here.
These must be booked at reception or over the phone by calling 01206 282100.  You can also book other beauty treatments via online bookings 

 

Are there lockers available?

Lockers are located within the changing rooms, as well as some small lock boxes on poolside. All of our lockers take a £1 coin or locker token to operate, which can be purchased from reception.

Can I attend as a spectator?
You can, but why not relax fully and enjoy our lovely Spa facilities too! 
Can I access Aqua Springs through the main Leisure World building?
Ideally, you’ll come via the main Aqua Springs entrance, however, if you are coming from a previous session/activity within the Leisure World main building you can enter via the link corridor. 

 

Please see our general Terms and Conditions