Aqua Springs Frequently Asked Questions

Aqua Springs Spa is now open as normal, we are no longer taking bookings for our Spa.

We look forward to welcoming you!

Beauty Treatments Online Bookings 


Do I need to book to use the Spa facilities?

No, you do not need to book our Aqua Springs Spa, payment is required on arrival. 

How does parking work for Aqua Springs?

Parking at Aqua Springs is free for any service user. Simply park in the Leisure World carpark and register your number plate into our validation system upon arrival.

Can I hire a towel or robe?

Yes, this can be arranged on arrival, there is a £5.00 charge and a £15 deposit per item.  Contactless methods of payment are preferred   

Will I be able to shower at the centre?

Yes, our showers are now open.

Do you have shampoo & body wash at the facilities?

Small body wash, shampoo and conditioner bottles are available for purchase at the Aqua Springs reception, priced at £1.50 for one or £2.50 for two.


Will the Coffee Shop be open?

Yes, the Coffee Shop will be open from opening until one hour before closing time (9pm Monday to Saturday and 5pm on Sundays)  

What refreshments are available within the coffee shop?

The Coffee Shop within the spa is open up until one hour before closing time (9pm Monday to Saturday and 5pm on Sundays).

We have a variety of drinks and snacks available, as well as jacket potatoes, paninis, wraps & sandwiches. Our stock can be limited on busier days, so we recommend pre-ordering on arrival.

Am I able to bring a drink with me?

You can bring a drink with you in a plastic bottle or purchase one from the Coffee Shop.  The water fountain will be available to refill bottles only Staff can also refill your bottles. 

How can I purchase vouchers?

Vouchers can be purchased through Beauty online bookings or during your visit to the spa. 

Can I pay for Spa entry with vouchers when I book online?

Yes, you can use vouchers purchased via the Beauty system to pay for Spa entry. 

Are Spa packages available?

Yes, Spa packages are available. Discover our Spa Packages here.

These must be booked at reception or over the phone by calling 01206 282100.  You can also book other beauty treatments via online bookings 


Are the changing rooms and lockers available?

Changing rooms and lockers will be available for use by Aqua Springs customers only. Please remember to bring either a £1.00 coin or your locker token for your locker. 

Can I attend as a spectator?

You can, but why not relax fully and enjoy our lovely Spa facilities too! 

Can I access Aqua Springs through the main Leisure World building?

Ideally, you’ll come via the main Aqua Springs entrance, however, if you are coming from a previous session/activity within the Leisure World main building you can enter via the link corridor.  



Please see our general Terms and Conditions