Aqua Springs Frequently Asked Questions

Aqua Springs Spa is now open as normal, we are no longer taking bookings for our Spa.

We look forward to welcoming you!

Beauty Treatments Online Bookings 

 

Which treatments are not available?

Following Government Guidelines the following treatments are currently unavailable 

  • Spa Facial
  • Express Facial
  • Shoulder, Face and Scalp Massage
  • Lip or Chin Wax

Facials will not be available as part of the Spa Packages, but alternative treatments will be offered when booking

Do I need to book to use the Spa facilities?

No, bookings are no longer needed for Aqua Springs Spapayment is required on arrival. 

Can I hire a towel or robe?

Yes, this can be arranged on arrival, there is a £3.00 charge and a £10 deposit per item.  Contactless methods of payment are preferred   

Will I be able to shower at the centre?

Yes, our showers are now open.

Will the Sauna and Steam rooms be open ?

Yes, following the lifting of restrictions all facilities within Aqua Springs will be open. 

Will the Coffee Shop be open?

Yes, the Coffee Shop will be open from opening until one hour before closing time (9pm Monday to Saturday and 5pm on Sundays)  

Am I able to bring a drink with me?

You can bring a drink with you in a plastic bottle or purchase one from the Coffee Shop.  The water fountain will be available to refill bottles only Staff can also refill your bottles. 

Will I be able to use the hairdryers?

Yes, hairdryers will be available. 

How can I purchase vouchers?

Vouchers can be purchased through Beauty online bookings or during your visit to the spa. 

Can I pay for Spa entry with vouchers when I book online?

Yes, you can use vouchers purchased via the Beauty system to pay for Spa entry. 

Are Spa packages available?

Yes, Spa packages are available. Following Government Guidelines our facials are not available as part of the packages, but alternative treatments will be offered when booking

These must be booked at reception or over the phone by calling 01206 282100.  You can also book other beauty treatments via online bookings 

 

Are the changing rooms and lockers available?

Changing rooms and lockers will be available for use by Aqua Springs customers only. Please remember to bring either a £1.00 coin or your locker token for your locker. 

Why can I no longer book online?

When operating under restricted access with set session times we were able to offer online booking.  Now we are re-opening without restrictions this is no longer necessary or possible at this stage.  This is something we will look at going forward to see if there is a way to offer online bookings again. 

Can I attend as a spectator?

You can, but why not relax fully and enjoy our lovely Spa facilities too! 

Can I access Aqua Springs through the main Leisure World building?

Ideally, you’ll come via the main Aqua Springs entrance, however, if you are coming from a previous session/activity within the Leisure World main building you can enter via the link corridor.  Please note: restrictions may apply during some pre-booked private hire sessions of the Leisure Pool – if this is applicable notices will be displayed on the entry doors to Leisure Pool change and from Aqua Springs to restrict access. 

 

 

Please see our general Terms and Conditions