Aqua Springs Bookings Frequently Asked Questions

You can look at availability online as a guest, but when you make a booking, it will create a Leisure Card account on our system which you must have to use Aqua Springs.  If you already have a Leisure Card account the system will recognise this and ask for your login details.  You can choose forgotten password to reset. 

You can book via our website www.aqua-springs.co.uk, on our App under Spa or Book Online – select Colchester & Aqua Springs and Aqua Springs Spa Session.  You can choose the date you wish to come (up to 14 days in advance) and then select the arrival time (these are every 15 minutes). 

Use this link to set up a Leisure Card Account  

The sessions are not currently limited; however, we find that 2 hours is plenty of time for you to enjoy all the facilities within Aqua Springs. 

Each changing room door has access control enabled; this means that once you make a booking you will be able to swipe your Leisure Card at the changing room door to gain entry without having to stop at reception.  If for any reason the doors do not open, please ask a member of the front desk team for assistance.  Please do not force the doors. 

Please aim to arrive at your chosen time, however, as long as we are not fully booked, we should still be able to accommodate you if you are slightly late. 

Unfortunately, no, you will need to make bookings in-person with your vouchers for Aqua Springs Spa sessions. 

Members can cancel online or via the App and then rebook another session if required.  Pay-As-You-Go customers will need to contact us at contact.aquasprings@colchester.gov.uk or call 01206 282010 to move or cancel their booking.  Bookings are non-refundable if cancelled giving less than 48 hours’ notice, subject to Management discretion.   

If you need the assistance of a Carer, please speak to a member of our front desk team and we will be able to link a Carers Leisure Card account to your account.  This means when you make a booking you can also book a free of charge place for your Carer.  We reserve the right to request proof of eligibility for a Carers Leisure Card account and from time to time as required by us. 

Please contact us on 01206 282010 or contact.aquasprings@colchester.gov.uk if you are experiencing any issues with booking.